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EXPERTS

EDUCATORS

ACCESSIBILITY & INCLUSION LEARNING

Self-Paced Accessibility Courses

New
All Accessibility
1. Introduction to Accessible Health & Wellness Tourism
Estimated 1 Hour
Members only
Dr. Earney Lasten PhD

1. Introduction to Accessible Health & Wellness Tourism

There’s a hot new travel niche that focuses on accessibility, health, and wellness getaways. People seek out vacation locations specifically to giv...
Beginner
19 Lectures
Estimated 1 Hour
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Members only
Special
All Accessibility
2. Types of Disabilities / Specific Access Requirements
Estimated 1 Hour
Members only
Dr. Earney Lasten PhD

2. Types of Disabilities / Specific Access Requirements

To understand where accessibility issues can arise, it is helpful to have a basic understanding of a range of disabilities and the related barriers...
Beginner
21 Lectures
Estimated 1 Hour
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Members only
Special
All Accessibility
3. Customer Service for All People
Estimated 1 Hour
Members only
Dr. Earney Lasten PhD

3. Customer Service for All People

This course examines all aspects of the relations between the tourism operators, or the service suppliers, and the tourists as customers. The princ...
Beginner
17 Lectures
Estimated 1 Hour
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Members only
Special
All Accessibility
4. Analyzing & Measuring Destination/Business Accessibility
Estimated 1 Hour
Members only
Dr. Earney Lasten PhD

4. Analyzing & Measuring Destination/Business Accessibility

The degree of accessibility significantly influences regional tourism flow and the performance of the global tourism industry. However, the tourism...
Beginner
12 Lectures
Estimated 1 Hour
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Members only
Special
All Accessibility
5. Accessibility & Inclusive Design
Estimated 1 Hour
Members only
Dr. Earney Lasten PhD

5. Accessibility & Inclusive Design

This course introduces some of the fundamental principles of accessibility and prepares learners for further study in accessibility and inclusive d...
Beginner
10 Lectures
Estimated 1 Hour
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Members only
Special
All Accessibility
6. Web Design Accessibility
Estimated 1 Hour
Members only
Dr. Earney Lasten PhD

6. Web Design Accessibility

Web accessibility means that websites, apps, tools, and technologies are designed and developed so that people with disabilities can use them. More...
Beginner
26 Lectures
Estimated 1 Hour
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Members only
Special
All Accessibility
7. Inclusion & All Accessibility Expert Roles and Skills
Estimated 1 Hour
Members only
Dr. Earney Lasten PhD

7. Inclusion & All Accessibility Expert Roles and Skills

First, there are a number of reasons why inclusion and accessibility are important: Ethical, Legal, Innovation, Usability, Technical, and Brand. ...
Beginner
19 Lectures
Estimated 1 Hour
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Members only
Hot
All Accessibility
BONUS: Service Quality Design & Management
On Udemy
Members only
Dr. Earney Lasten PhD

BONUS: Service Quality Design & Management

This course explores the principles and practices of designing, managing, and delivering exceptional service experiences. Students will learn how ...
Beginner
31 Lectures
On Udemy
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Members only
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Our courses at All Accessibility and Inclusion are designed to move beyond “check-the-box” compliance. They focus on the Human Element: how your staff interacts with, respects, and serves individuals with various needs to ensure they feel valued rather than “managed.”

“Accessibility isn’t just about ramps; it’s about the attitude and readiness of the people behind the counter.”

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Service Quality Design & Management

This course explores the principles and practices of designing, managing, and delivering exceptional service experiences. Students will learn how 
to create “wow” moments for guests by focusing on exceeding expectations and building a strong service culture. The course emphasizes a guest-centric approach, covering key aspects of service quality from planning and setting the stage for the guest experience to empowering employees and continuously improving service delivery.

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Place: TBA

Empowering Your Hospitality Team for Success

All accessibility inclusion learning” refers to creating educational environments and materials that are accessible (removable barriers for all abilities) and inclusive (welcoming, valuing, and supporting diverse backgrounds, experiences, and learning styles) for every student, ensuring equitable access, participation, and success, often using Universal Design for Learning principles. It moves beyond basic compliance to foster a sense of belonging and leverages diversity as a strength for richer learning for everyone.

Beyond Compliance. Focused on the Human Element.



A Blueprint for Planning & Designing Tourism Attractions

The Master Course is aimed at a broad prospective audience which includes students; tourism planning and development managers; public and private sector administrators; lodging executives and management personnel; tourism marketing professionals; imaginative engineers; travel agents and tour operators; media; employees of tourism agencies at national, regional, and international levels; researchers, consultants involved in tourism development; architects and land planners; bankers and other investors; and, educators building curricula for entry-level employees of tourism entities.

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Place: TBA

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You are in Control!

Add: Oranjestad, Aruba
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Email: elasten@gmail.com

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